FAQs

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General Queries

What are the Hinch Distillery opening hours?

Hinch Distillery Whiskey Tours:


High Season - June to Sept

Monday to Friday 1st Tour starts 10.00am, final tour starts 5.00pm
Saturday 1st Tour starts 10.00am, final tour starts 5.30pm
Sunday 1st Tour starts 11.00am, final tour starts 5.30pm

Mid Season - Feb to May

Wednesday to Friday 1st Tour starts 10.30am, final tour starts 4.30pm
Saturday 1st Tour starts 10.00am, final tour starts 5.30pm
Sunday 1st Tour starts 11.00am, final tour starts 5.30pm

Low Season - Oct to Jan

Thursday to Friday 1st Tour starts 11.00am, final tour starts 4.00pm
Saturday 1st Tour starts 10.00am, final tour starts 4.30pm
Sunday 1st Tour starts 11.00am, final tour starts 4.30pm


Gin School Experience Tours:

Available for pre-booking on our website Thursday to Saturday each week – tour commences 7.00pm. Tours will commence from 1st August onwards and can be booked now.


Hinch Brasserie:

October to May

Mon – Weds 9.30am - 7.00pm
Thurs – Sat 9.30am - 10.00pm
Sunday 10.30am – 9.00pm

June to September

Mon – Weds 9.30am - 9.00pm
Thurs – Sat 9.30am - 10.00pm
Sunday 10.00am – 9.00pm

Please note between 3.30pm – 5.00pm each day we are only serving Teas, Coffees, Drinks, Scones & Pastries.

Note last orders for food service/table bookings is 90 minutes before closing times as stated above.


Hinch Gift Shop:

Opening hours:
Monday - Saturday 10am - 8pm
Sunday 11am - 6pm


The Hinch Distillery is open 7 days a week. We’re open all year round apart from 25th & 26th December.

Where are you located?

The Hinch Distillery is on the main road leading from Belfast to Newcastle (Mountains of Mourne), approximately 20 – 30 minutes from Belfast’s City Centre (depending on traffic). Click here for directions.

How do I book tickets?

Please click here to book tickets online. Alternatively, you can contact our reservations team on +44 2892 791180 or reception@hinchdistillery.com.

Do I have to book in advance?

We highly recommend booking in advance to avoid disappointment. We have a limited number of spaces on each tour and often sell out in advance. In addition, we would advise booking for Hinch Brasserie so not to be disappointed, this can be done easily on the App ‘Res Diary’ or by calling +44 2892 791180.

Can I book the Hinch Distillery for an event?

Yes, you can we have options to book various meeting and event spaces during the day as well as options to rent our function spaces for larger events after our normal opening hours. Please contact the events team for more information – salesandconferencing@hinchdistillery.com or call +44 2892 791180.

Can I just arrive at the Hinch Distillery without a booking?

You can arrive at the Distillery without a booking for either a tour or the Brasserie however we cannot guarantee availability particularly at peak times. We will do our very best to get you on the next available tour or a table within the Brasserie but we would advise booking in advance.

What is the best way to the Hinch Distillery by public transport?

If travelling from Belfast City you can get an Ulster Bus from Adelaide Street, number 520, journey time approximately 30 minutes – there is a bus stop on the main road opposite the Distillery.

Is there car and/or coach parking available?

Yes, there is a fairly spacious car park including spaces specifically for coaches. Car parking spaces are on a first come first served basis and unfortunately cannot be pre-booked.

How long do tours last?

The Whiskey tour lasts approximately 60 minutes including the tasting. The Gin School Experience tour is approximately 90 minutes including the tasting.

Are the tours guided?

Yes- all of our tours are fully-guided by one of our Hinch Distillery Guides.

I can no longer make my tour, is it possible to reschedule?

No problem but please let us know as soon as possible so we can resell the tickets as we have a limited number of spaces on each tour. To reschedule please contact our reservations team on on +44 2892 791180 or reception@hinchdistillery.com. Please note that unfortunately we cannot offer refunds unless under exceptional circumstances.

What if I am late for my tour?

If you arrive up to 10 min after your tour-time we will try our very best to have you catch up with the tour. If you arrive after this time unfortunately you will not be able to join you scheduled tour. However, we will do our very best to get you on the next available tour. We recommend that you arrive 10 mins prior to your scheduled tour time.

Can children come on the tour?

Children are welcome to accompany you on the tour. Children under 18 year olds are offered a concession price of £10 each and we offer them a soft drink whilst you enjoy your Hinch Whiskey tasting.

I don’t drink alcohol, do you have any alternatives for me?

We offer a range of soft drinks to any adult non-Whiskey drinkers as an alternative during the Whiskey tasting.

I am new to drinking whiskey is there a tasting option you think would be suitable for me?

If you are new to Whiskey we would highly recommend the Hinch Classic Tasting flight which includes our Small Batch & 5 Yr Old Whiskeys. If you would like to try a few different styles of Hinch Whiskey we would recommend the Hinch Premium Tasting flight which includes the Small Batch, 5 Yr Old and 2 more limited edition whiskies from our range.

Do I need to bring a printed copy of my booking confirmation?

Please bring either a physical or digital copy of your booking confirmation. If you have forgotten, then provide your name and email address that the booking was placed under at reception and we can locate it within our system.

Do I have to purchase a ticket to visit the Hinch Brasserie or Hinch Gift Shop?

No, everyone is welcome to both The Hinch Brasserie and Hinch Gift Shop although we would recommend booking a table for the Brasserie in advance.

Can I take photos and videos inside the distillery?

Of course! We’d love to see photos of your visit. Please tag us with the #HinchDistillery, #HinchWhiskey or #NinthWaveIrishGin hashtags.

Is there a discounted rate for large groups?

We may be able to offer a discount for larger groups, please contact us in advance via our reservations team on +44 2892 791180 or reception@hinchdistillery.com.

What is the maximum number of people you can book on a group tour?

Due to NI government restrictions/recommendations for social distancing we are currently reducing the maximum numbers per tour to 10. The maximum number of people we can take on a tour under normal circumstances is 16 for the safety and comfort of our guests. If your group is in excess of 16 we will divide the group into smaller groups with a 30 min gap between each group. All groups should be booked in advance to avoid disappointment. To book a group and coordinate your visit contact our reservations team on +44 2892 791180 or reception@hinchdistillery.com.

Is your Hinch Distillery wheelchair accessible?

Yes. We have lifts in the building which gives access to all stages of the tour.

What if I want to do a different tour?

You can upgrade to one of our other tour & tastings at reception for an additional cost.

Are Hinch whiskeys vegan-friendly?

Yes, they are as we don’t use milk, honey, or any other animal products in any of our Whiskey.

I’m gluten-intolerant/coeliac. Can I drink Hinch Whiskey or Ninth Wave Irish Gin?

Technically speaking, yes. Even Whiskeys & Gins produced from gluten grains (barley, rye, wheat) are gluten-free as all gluten molecules are removed during the process of distillation.

I’m allergic to wheat. Can I drink Hinch Whiskey or Ninth Wave Irish Gin?

Yes - all of our Whiskeys & Gins are both wheat and gluten free.

Returns Policy
  1. Scope and Description
    1. This policy applies to all purchases made directly from Hinch Distillery, either in store or online at www.HinchDistillery.com or www.hinchdistillery.digitickets.co.uk
  2. General
    1. This policy to be made available at point of sale.

Standard Returns Policy

Our standard returns policy for items purchased is 30 days. This applies to all online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund.

This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here

Sale Items

For items purchased in our sale, we'll be happy to either refund or exchange an item if you change your mind within 14 days of receipt (store returns only). This is in addition to your statutory rights.

Final Sale items

For final clearance sale items purchased online, we will be happy to offer a refund or an exchange (store returns only) within 14 days of receiving them. Clearance sale items purchased in store cannot be returned. Your statutory rights are not affected.

Experiences

All distillery experience purchases such as tours and tastings are final sale and cannot be returned for a refund. If the original date booked is no longer suitable, please contact a member of our team who will be happy to rearrange your date. This cannot be done within 24hrs of the tour taking place.

When will I get my refund?

The refund will be issued to the original payment card usually within 3-5 working days of processing your return.

Gifts will be refunded by credit receipt which can be issued there and then in store. If you do not have the receipt or order summary, we’ll give you the last known price of the item in the form of a credit receipt.

There is a problem with the quality of my purchase, what can I do?

We’re really sorry about that.

If you bought the item in store: You can take the item back to store with a valid receipt and our staff will be happy to help. If you bought the item online: Please call us if you can't find the relevant details in our Contact us pages.

Purchases made via authorised retailers:

We cannot process returns for items purchased via authorised retailers of our products. If you experience issues with products purchased elsewhere you should contact the store of purchase and follow their returns policy.

I’ve lost my receipt. Can I still get a refund?

If you purchased instore and opted for a paper receipt, as there is no proof of the original payment method, we’ll refund the amount to a credit receipt. Please note: you’ll only receive the current selling price, which may differ to the amount you paid if the item has since gone on sale.

If you opted for a e-Receipt you can print this and take this with you into store.

What is the credit receipt policy?

Credit receipts are valid for 12 months from the date they’re issued – the expiry date is clearly printed on the receipt – and can only be used in store. Please note: we can’t replace or extend lost, damaged or expired receipts.

I’ve exceeded the 30-day limit for a full refund – what can I do?

Our standard return policy for anything you buy from us is 30 days. This applies to both online and in-store purchases, except in case of sale items. You have 14 days for sale items bought online, unless otherwise stated; If you bought the item in store: Your receipt will no longer be valid. We’ll give you a credit receipt for the item’s last known selling price, unless it’s faulty. If the item has gone into the sale since you bought it and you don’t have a valid receipt, you’ll be given a credit receipt for the sale price.

Can I return a gift?

Yes. You can return your item to store with a valid gift receipt and we will be happy to issue a credit receipt or offer an exchange.

Is there anything that can’t be returned (Exclusions)?

We cannot accept returns on the following items: Perishable items such as food, plants, drinks and fresh flowers, face coverings, gift cards, hampers, personalised items and any products with a seal, where the seal is broken.

Gift cards/ eGiftcards /vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

These products can only be returned in accordance with your statutory rights.

Hinch Brasserie - January 2022 Competition - T&C's

Hinch Brasserie - January 2022 Competition - T&C's

Terms & Conditions: Hinch Brasserie & Visitors Centre – Classic Tour Tickets (2 -Two) and 1 (One) bottle of Hinch Irish Whiskey Small Batch Bourbon Cask 700ml.

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the Terms and Conditions and by participating, all claimants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.

HOW TO ENTER

This promotion is open to any person resident in England, Scotland, Northern Ireland, Wales or Republic of Ireland who is EIGHTEEN (18) years of age or older at the time of entry.

This promotion runs from 14:00:00PM GMT on 12/01/22 until 12:00:00PM GMT on 01/03/22 (the “Promotion Period”)

Internet access is required to enter the promotion and no purchase is necessary to enter this promotion.

To enter into the promotion for the prize draw, you must fulfill all of the steps outlined on the promotional post on the @HinchBrasserie Instagram or the Hinch Brasserie Facebook account (the “Entry Requirements”)
1. Like the post
2. Tag a friend
3. Follow / Like Hinch Brasserie Facebook or Follow Hinch Brasserie Instagram.

Multiple entries are valid per person so long as the other Entry Requirements have been fulfilled.

Entries will be ineligible for this promotion if they are incomplete; fail to meet the Entry Requirements; are found to be using multiple fake accounts to enter; are produced by automated or bulk means; violate the rights of any other person or entity; are received outside of the Promotion Period; contain anything considered to be defamatory, obscene, offensive, promote violence or discrimination or otherwise are considered to be of an unsuitable nature.

By entering, participants agree that any material submitted belongs to them and does not violate any law or infringe the rights of any third party, including without limitation, any intellectual property rights.

PRIZE

- One (1) winner will receive the following Prize:

– Two (2) tickets for a Hinch Distillery Classic Tour (A tour of Hinch Distillery and a tasting of two Hinch Irish Whiskeys)
- One (1) bottle of Hinch Irish Whiskey Small Batch Bourbon Cask 700ml 43% ALC./Vol.

The Prize is non-refundable and non-changeable, there is no cash alternative, and it cannot be exchanged for any other prize; all prize elements are subject to availability.

The Prize will be dispatched to the winner within 14 working days of confirming their personal details and postal addresses.

WINNER

One (1) winner will be selected fairly from all valid entries during the Promotion Period.

The competition will be drawn by a random name/number generator.

The winner will be notified via Instagram from @HinchBrasserie or Hinch Brasserie Facebook within 7 days of the closing date (by 07/03/22).

The winners must respond to the prize notification on Instagram confirming their personal details within 14 days. Personal data collected as part of this promotion will be securely destroyed once the Prize has been fulfilled, with the exception of the name and county of the winner which will be securely destroyed 3 months after the promotion closing date (on 01/06/22). After two attempts at notification, the Promoters will be entitled to disqualify you and reclaim the Prize (to re-award or not at its sole discretion).

The prize winner consents to their name and county being made publicly available upon request.

The name and county of the prize winner will be available for THREE (3) months after the promotion closing date. If you wish to find out the identity of the winner, please email info@hinchdistillery.com .

GENERAL

This competition is provided by Hinch Distillery Ltd whose registered office is 19 Carryduff Road, Ballynahinch, County Down, BT276TZ, Northern Ireland United Kingdom (“we”, “our”, “us”, the “Promoters”).

Employees of the Promoters or their affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees’ families (defined as parents, children, siblings, spouse and life partners).

By entering this Promotion, you agree to be bound by these terms and conditions and that our decision is final and binding in all matters relating to this promotion. If you fail to comply with these terms and conditions your entry will automatically be void.

The Promoters reserve the right to verify any entrant, including their age (via means of photographic identification), before awarding a prize and refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions Entry Requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

If an entrant attempts to compromise the integrity or the legitimate operation of this promotion by hacking or by cheating or committing fraud in any way, we may seek damages from that entrant to the fullest extent permitted by law. Further, we will disqualify that entrant’s entry to the promotion and may ban the entrant from participating in any of our future promotions, so please enter fairly.

Your personal data will be used by the Promoters and agents acting on their behalf only for the operation of this promotion. The Promoters are bound by the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 and all applicable laws.

No correspondence will be entered into regarding either this promotion or these Terms and Conditions.

In the unlikely event of a dispute, the Promoter’s decision shall be final.

Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoters reserve the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimise the effect on participants in order to avoid undue disappointment.

Participants in this promotion agree that neither the Promoters nor any of the promotional parties will have liability for: a. any faulty or failed electronic data transmissions; b. any communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers, human error or providers utilised in any aspect of this Promotion; c. any inaccessibility or unavailability of the internet or email services; d. any damage to prizes sent to participants; e. any non-delivery of prizes caused by the provision of wrong information by participants, postal disputes or other causes beyond the Promoter’s control; or f. any system failures on the email services.

Insofar as permitted by law, the Promoters, its agents, and distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of entering or taking up the Prize. Nothing in this clause shall limit the Promoter’s liability in respect of; (a) death or personal injury arising out of its own negligence; or (b) liability arising out of the Promoter’s fraud.

These terms and conditions are governed by the laws of England, Scotland, Northern Ireland and Wales and shall be subject to the exclusive jurisdiction of the courts of England, Scotland, Northern Ireland and Wales.

Please contact the Promoters by emailing info@hinchdistillery.com if you have any queries in relation to this promotion.

The Promoters encourage responsible drinking and would direct participants to read www.drinkaware.co.uk for more information.